19myr: Privacy Policy

Last Updated: November 2026

This Privacy Policy describes how 19myr collects, stores, uses, and protects the personal information you provide when you register an account, make a deposit, or interact with our platform at 19myr.bet. Reading this document in full gives you a clear picture of your rights and what happens to your data.

Who We Are

19myr operates 19myr.bet, an online gaming platform serving players in Malaysia. When you create an account or place a bet, 19myr acts as the data controller responsible for your personal information. All data practices described here apply to the website, the 19myr mobile app, and any support channels you use to contact us.

Information We Collect

19myr collects personal data in two ways: information you give us directly, and information gathered automatically when you use the platform.

Information You Provide

Information Collected Automatically

When you browse or play on 19myr, our servers automatically record your IP address, device type, operating system, browser version, pages visited, session duration, and bet history. This technical data helps us detect fraud, fix bugs, and improve the platform experience for Malaysian players.

How 19myr Uses Your Data

We use your personal information only for the purposes listed below. We do not sell your data to marketing companies.

• Account management — creating and maintaining your 19myr player account.
• Payment processing — verifying deposits via FPX Online Banking, DuitNow, Touch 'n Go eWallet, and Bank Transfer; processing withdrawal requests within our stated 13-minute target.
• Identity verification (KYC) — confirming your identity before your first withdrawal to comply with anti-money-laundering obligations.
• Customer support — responding to queries through our 24/7 Live Chat.
• Fraud prevention and security — detecting unusual login patterns, suspicious transaction activity, and multi-accounting.
• Responsible gaming — monitoring play patterns so we can offer self-exclusion or deposit limit tools when needed.
• Platform improvement — analysing aggregated, anonymised usage data to improve game performance and site navigation.
• Promotions — if you opt in, sending you updates about bonuses and offers relevant to your activity.

Sharing With Third Parties

19myr shares personal data only in the following limited circumstances:

• Payment processors — DuitNow, FPX, Touch 'n Go eWallet, and bank partners receive the minimum data needed to complete your transaction securely.
• Game providers — studios such as CQ9, Spribe, FA Chai, Habanero, Sexy Gaming, and Playtech receive session tokens and bet data to run games; they do not receive your full identity details.
• Regulatory authorities — 19myr may disclose information when required by a lawful order or court directive.
• Fraud and security services — we may share flagged account data with specialist anti-fraud partners to protect the platform and other players.

Cookies and Tracking

19myr uses cookies and similar tracking technologies to keep you logged in, remember your language preference, and measure site performance. The main types we use are:

• Essential cookies — required for login sessions and security checks. These cannot be disabled without breaking core site functions.
• Analytics cookies — anonymised page-view and click data that help us understand which games and pages are most popular. No personally identifiable information is included.
• Preference cookies — store settings you choose, such as odds format or currency display.

You can clear cookies at any time through your browser settings. Disabling analytics cookies will not affect your ability to play or withdraw funds.

How Long We Keep Records

19myr retains personal data for as long as your account is active and for a minimum period after closure to meet financial compliance obligations. Typical retention periods are:

Once retention periods expire, data is securely deleted or irreversibly anonymised.

Your Data Rights

As a 19myr player, you have the following rights regarding your personal information. To exercise any of these, contact our 24/7 Live Chat support team.

• Access — request a copy of the personal data 19myr holds about you.
• Correction — ask us to fix inaccurate or incomplete records (for example, an outdated phone number).
• Deletion — request erasure of your data where we have no legal obligation to retain it. Note that KYC and transaction records must be kept for compliance reasons even after account closure.
• Restriction — ask us to pause processing your data while a dispute is being resolved.
• Portability — receive your account and transaction history in a structured, machine-readable format.
• Withdraw consent — if you previously opted in to marketing communications, you can opt out at any time without affecting your account standing.

We will respond to verified data requests within 30 days. For complex requests, we may need up to 60 days and will notify you of the extension.

Security Measures

19myr implements industry-standard security controls to protect your personal data from unauthorised access, loss, or misuse:

• TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage for passwords and sensitive financial details.
• Access controls that limit which staff members can view player account data.
• Regular security audits and penetration testing.
• Two-factor authentication available on all player accounts.

No system is completely immune to risk. If you suspect your 19myr account has been compromised, contact our Live Chat immediately so we can freeze the account and investigate.

Players Under 18

19myr does not knowingly collect personal data from anyone under 18 years of age. Account registration requires you to confirm you are 18 or older. If we discover that an underage person has opened an account, we will close it immediately, return any remaining balance where possible, and delete the personal data in accordance with this policy. If you believe a minor has registered on 19myr, please contact us through Live Chat so we can investigate promptly.

Changes to This Policy

19myr may update this Privacy Policy from time to time to reflect changes in our services, payment options, or applicable regulations. When significant changes are made, we will post a notice on the 19myr platform and update the "Last Updated" date at the top of this page. Continuing to use 19myr after such changes are posted means you accept the revised terms. We recommend checking this page periodically if you have any ongoing concerns about how your data is managed.

How to Reach Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a potential privacy issue, please reach us through:

• 24/7 Live Chat — available directly on 19myr.bet. This is the fastest way to reach our support team for account-related queries.
• Help Centre — visit 19myr FAQ and Help Centre for common questions about accounts, payments, and data.