Our Commitment to Safer Play
19myr exists to give Malaysian players an entertaining, well-managed place to bet. We take that responsibility seriously. Every account on 19myr has access to a full set of limit-setting and self-exclusion tools, and our 24/7 Live Chat team is trained to discuss concerns without judgement. This page explains what those tools are, how to use them, and where to find professional help if you need it.
Gambling should always be a leisure activity — one you choose freely, fund from disposable income, and can walk away from at any time. If it stops feeling that way, the tools on this page are here to help you reset the boundaries.
Who Can Play at 19myr
You must be 18 years of age or older to open an account and place bets on 19myr. This is a hard rule — not a guideline. During the KYC verification process (required before your first withdrawal), we check your National ID Card, Passport, or Driving Licence to confirm both your identity and your age.
19myr does not accept registrations from players under 18. If we identify an underage account at any stage, the account is closed immediately and any funds are returned in line with our Terms & Conditions. Please do not share your login credentials with anyone who may be under 18.
Warning Signs of Problem Gambling
Most players gamble for fun and stay well within their budget. A smaller number develop patterns that begin to cause harm. The earlier those patterns are recognised, the easier they are to address. Here are some signs worth watching for in yourself or someone close to you:
- Spending more than you planned, or chasing losses to "break even"
- Borrowing money or selling belongings to fund gambling
- Lying to family or friends about how much time or money you spend
- Feeling anxious, irritable, or restless when you try to stop or cut down
- Using gambling to cope with stress, depression, or loneliness
- Neglecting work, family, or daily responsibilities because of gambling
- Continuing to play even after deciding to stop
Recognising one or two of these does not automatically mean you have a gambling problem, but it is a good reason to pause and use one of the tools below.
Quick Self-Assessment
Answer the questions below honestly. If you answer "Yes" to three or more, we recommend contacting our Live Chat team to discuss limit options, or reaching out to an external support organisation listed further down this page.
| # | Question | Yes / No |
|---|---|---|
| 1 | Have you bet more than you could afford to lose in the past month? | — |
| 2 | Have you tried to win back money you had already lost? | — |
| 3 | Have you hidden gambling activity from people close to you? | — |
| 4 | Has gambling affected your sleep, work, or relationships? | — |
| 5 | Have you felt the urge to bet with larger amounts to get the same excitement? | — |
| 6 | Have you gambled to escape problems or low moods? | — |
| 7 | Have you failed to keep a decision to stop or reduce gambling? | — |
Player Protection Tools
19myr provides the following tools directly within your account. All tools take effect immediately once activated. Lifting a restriction (except self-exclusion) requires a 48-hour cooling-off period to prevent impulse decisions.
| Tool | What It Does | Available Periods | How to Lift |
|---|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week, or month. Any reduction takes effect immediately; increases require 48 hours. | Daily / Weekly / Monthly | 48-hour review period |
| Loss Limit | Stops play once your net losses reach a set threshold within the chosen period. Helps you stick to a budget without tracking manually. | Daily / Weekly / Monthly | 48-hour review period |
| Session Time Limit | Logs you out automatically after a chosen play duration. You receive a 10-minute warning before the session ends. | 30 min / 1 hr / 2 hr / custom | Adjust in account settings |
| Cooling-Off Period | Temporarily suspends your account for a short break. You cannot log in or deposit during this time. | 24 hr / 7 days / 30 days | Expires automatically |
| Self-Exclusion | Closes your account for an extended period. 19myr will also suppress marketing communications for the duration. | 3 months / 6 months / 1 year / Permanent | 6-month minimum before review |
| Reality Check | Displays a pop-up at set intervals showing your session time and net position, so you can make an informed decision to continue or stop. | Every 30 / 60 / 90 min | Toggle in account settings |
How to Activate Limits on 19myr
All protection tools are available in your account dashboard under Settings → Responsible Gaming. You can also ask our 24/7 Live Chat team to apply any limit on your behalf — they can do this in real time, with no waiting period for restrictions that reduce your play.
- Log in to your 19myr account.
- Go to Settings (top-right menu) and select Responsible Gaming.
- Choose the tool you want — deposit limit, loss limit, session timer, or cooling-off period.
- Enter your chosen value and confirm. The change takes effect immediately for any restriction.
- You will receive an email confirmation once the limit is active.
If you are unsure which tool suits your situation, start with a deposit limit that matches your actual entertainment budget. Most players find this is enough to keep sessions enjoyable.
Self-Exclusion at 19myr
Self-exclusion is a firm commitment to stop gambling on 19myr for a defined period. Once activated, your account is suspended and you will not be able to log in, deposit, or access any games. We will also remove you from all promotional emails and bonus notifications.
Important: Self-exclusion applies to your 19myr account only. If you believe you need a broader break from online gambling, we strongly recommend contacting Gambling Therapy or a similar organisation that can help you self-exclude across multiple platforms.
What Happens to Your Balance
Any withdrawable balance in your account at the time of self-exclusion can be withdrawn before the suspension takes full effect. Contact Live Chat and our team will process the withdrawal within the standard timeframe — typically within 13 minutes for verified accounts. After that, no further deposits are accepted until the exclusion period ends and you have completed a re-activation review with our Responsible Gaming team.
Requesting a Permanent Exclusion
If you choose a permanent self-exclusion, 19myr will close your account with no option to reopen it. This is an irreversible decision. We recommend trying a 6-month or 1-year exclusion first, giving yourself time to assess before making a permanent choice. Contact Live Chat at any time to initiate a permanent exclusion — the request is processed within 24 hours.
Protecting Minors
19myr requires identity verification (KYC) before any withdrawal is processed. Documents accepted include a National ID Card, Passport, or Driving Licence. This process also confirms that the account holder meets the minimum age of 18.
If you share a device with younger family members, we recommend enabling parental control software such as Net Nanny or Bark at the operating system level to block access to gambling websites. These tools work independently of your 19myr account settings and provide a second layer of protection.
If you suspect that a minor has accessed a gambling account — whether on 19myr or elsewhere — contact us via Live Chat immediately. We will investigate and take appropriate action under our Terms & Conditions.
External Support Organisations
19myr is not a counselling service. If you or someone you care about is struggling with gambling-related harm, the organisations below offer confidential, professional support — most of them at no cost:
- Gambling Therapy (gamblingtherapy.org) — free online support, live chat, and forums available in multiple languages including Bahasa Malaysia.
- Gamblers Anonymous Malaysia — peer support meetings and a 12-step programme. Contact details are available on the official GA website.
- Befrienders Kuala Lumpur — confidential emotional support by phone and in person, including crisis support.
- National Addiction Helpline Malaysia — government-operated helpline for substance and behavioural addiction, including gambling.
Reaching out is a sign of strength, not weakness. These services exist because gambling harm is common and treatable.
Common Questions
Can I set a deposit limit before my first deposit?
Yes. You can apply a deposit limit during registration or immediately after creating your account, before you make any deposit. Go to Settings → Responsible Gaming and set your preferred daily, weekly, or monthly cap. The limit is active as soon as you save it.
How long does it take for a cooling-off period to activate?
A cooling-off period activates immediately once you confirm it in your account settings or request it via Live Chat. You will be logged out straight away and will not be able to log back in until the chosen period — 24 hours, 7 days, or 30 days — has elapsed.
Will 19myr still send me bonus offers during a self-exclusion?
No. When self-exclusion is activated, 19myr removes your account from all marketing lists. You will not receive emails, SMS messages, or push notifications about bonuses or promotions for the duration of the exclusion. If you receive any such communication during an active exclusion, contact Live Chat so we can investigate and correct it.
What is the difference between a cooling-off period and self-exclusion?
A cooling-off period is a short, temporary pause — up to 30 days — designed to give you breathing room. It expires automatically and your account becomes accessible again without any review process. Self-exclusion is a longer, more formal commitment (minimum 3 months) that requires a re-activation review before you can play again. Use a cooling-off period for a planned break; use self-exclusion if you feel you need firmer protection.
Can a family member request restrictions on my account?
For privacy reasons, 19myr can only accept account restriction requests from the verified account holder. If you are a family member concerned about someone's gambling, we recommend encouraging the person to contact our Live Chat directly, or reaching out to Gambling Therapy for guidance on how to support someone experiencing gambling-related harm.
Does 19myr share my data with gambling support organisations?
No. Your account information is not shared with third-party support organisations without your consent. If you contact Gambling Therapy or another external service, you engage with them independently. Our Privacy Policy explains in detail how 19myr handles and stores your personal data.