Withdrawal Limits at a Glance
Before you submit your first 19myr withdraw request, check that your amount falls within the limits below. Requests outside these ranges are automatically rejected at the cashier stage.
| Parameter |
Amount |
Notes |
| Minimum single withdrawal |
RM40 |
Applies to all payment channels |
| Maximum daily withdrawal |
RM23,500 |
Member tier (default); VIP tiers have higher limits |
| Standard processing time |
13 minutes |
After KYC is approved |
| First-time withdrawal |
Within 1 hour |
Pending KYC review completion |
| KYC document review |
Up to 6 hours |
Usually faster during business hours |
VIP note: Your daily withdrawal ceiling increases as you move up tiers — from RM24,000 at Member all the way to RM430,000 at Crown. See the Bonus & VIP guide for the full tier breakdown.
How to Request a Withdraw
The process takes under three minutes once your account is verified. Follow these steps exactly to avoid holds.
Wagering requirement: Any active welcome bonus carries an 11× wagering requirement on the deposit plus bonus amount. Withdrawals submitted before the wagering is met will forfeit the remaining bonus balance.
Payment Channels & Timelines
All four channels supported on 19myr process in Malaysian Ringgit with no conversion fee charged by the platform. Processing times are measured from approval to arrival.
Why KYC Is Required
Know Your Customer (KYC) verification protects your account from unauthorised withdrawals and keeps 19myr compliant with anti-money-laundering requirements. You only need to pass it once — before your first withdrawal.
Without a verified identity on file, the cashier will prompt you to upload documents when you submit a withdrawal. Completing KYC in advance means your first payout clears within the standard 13-minute window rather than waiting for manual review.
Accepted Identity Documents
Submit any one of the following government-issued photo IDs. The name on your document must match the name registered on your 19myr account and your payment account.
Expired documents will be rejected automatically. If your MyKad has a worn laminate or a glare-obscured photo, photograph it under diffuse natural light before uploading.
Completing Your KYC Verification
The upload form is inside your account settings under Security & Verification. The whole process takes about five minutes on mobile.
Photo & Upload Requirements
Blurry or poorly lit photos are the single biggest cause of KYC delays. Follow these rules and your submission will pass on the first attempt.
- File formats: JPG or PNG only; PDF is not accepted
- Maximum file size: 5 MB per image
- All four corners of the document must be visible within the frame
- Text, photo, and IC number must be readable — no motion blur
- No flash reflections or strong overhead lighting that washes out the hologram
- Do not crop, rotate, or edit the image with filters
- Hold the document flat against a plain, dark background
- Shoot in natural daylight or a well-lit room without direct glare
Common Rejection Reasons & Fixes
If your 19myr withdraw request is declined or your KYC fails, the reason is almost always one of the following. Each has a quick fix.
Your Data & Privacy Protection
Documents you submit for KYC verification are stored on encrypted servers and used solely to confirm your identity. 19myr does not sell, share, or rent your personal data to third parties for marketing purposes.
Access to identity documents is restricted to the compliance team. Files are retained only for as long as required under applicable regulations. You may request a data summary or deletion by contacting 24/7 Live Chat — subject to legal retention obligations.
How 19myr Handles Your Documents
Uploaded images are transmitted over TLS encryption and stored in access-controlled infrastructure. The verification system does not retain raw images after the compliance check is completed unless regulatory rules require otherwise. See the Privacy Policy for the full data retention schedule.
